Refund Policy
At WedInvity, we strive to ensure that our customers are completely satisfied with their purchases. This Refund Policy outlines the terms and conditions under which we offer refunds for our products.
1. Eligibility for Refunds
- We accept returns on products that are unused and in their original condition within [insert time frame, e.g., 30 days] of delivery.
- Custom-designed or personalized items are non-refundable unless there is a defect or an error on our part.
2. Process for Returns
To initiate a return, please follow these steps:
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Contact Us: Email our customer support team at [Insert Email Address] within the eligibility period to request a return authorization. Please include your order number and the reason for the return.
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Return Authorization: After reviewing your request, we will provide you with instructions for returning the item, including a return authorization number.
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Return Shipping: You are responsible for the return shipping costs unless the return is a result of our error (e.g., incorrect or defective product). We recommend using a traceable shipping service to ensure your returned item is received.
3. Processing Refunds
- Once we receive your returned item, we will inspect it to ensure it meets our eligibility criteria. If approved, we will process your refund within [insert time frame, e.g., 7-10 business days].
- Refunds will be issued to the original payment method used at the time of purchase.
4. Non-Refundable Items
The following items are non-refundable:
- Custom or personalized invitations once the order is confirmed and placed.
- Digital products or services that have been delivered.
- Items that are marked as final sale.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within [insert time frame, e.g., 7 days] of receipt. We will work with you to resolve the issue, which may include a replacement or refund.
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
7. Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please reach out to us:
Email: ccare@wedinvity.com
Thank you for choosing WedInvity. We appreciate your business and are committed to your satisfaction!